Support Desk

Case Update Thread

See case activity from start to finish  

Record notes and updates
Internal & External updates
Email subject for Contact replies [CASE: #55]
Audited & Time stamped

Case Status

Create a journey for your client cases to ensure an organised process to resolve  

Escalate through your support team
Email alerts
Multiple Cases list view
Quick Edit for updates

Reports

See an overview of your cases and support team  

Open Cases Reports
Table & Graphs
Scheduled Reports Email
User Homepage reports

Customer Portal

Go further and open the door to your clients  

Personalised Portal
Clients can create and update records
Dashboard with Summary reports
Alerts and notifications

CRM
Customer Relationship Manager

An online system & database that helps organisations of all sizes collect, manage and group their client data.

CRM can help improve all areas of an organisation from marketing & sales to contracts & delivery.

Keeping all of your interactions with your client in one place

Functionally very similar to the widely used SalesForce with a difference:

No User Licences
100% Control of the software

Customise your system to meet your needs, add fields & change layouts to ensure you capture  information important to your organisation!

Would you like a Demo?

For more information on how we can meet the needs of your organisation get in touch now!

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